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Care People Care Services

We offer a range of services geared to meeting the specific needs of people in their own homes. All our services are marked by the following principles which we know are important to you as you consider letting care staff into your home:

  • · Security and safety - we take every precaution to check all our staff to ensure they are trustworthy; we train them thoroughly and regularly; and we have a system for constantly monitoring the work they do
  • · Quality - we operate to the highest industry standards of care. Our skilled staff regularly update their training to ensure we provide your services to the standard and quality you rightly expect
  • · Dependability - we have stringent standards for ensuring we deliver what we say we will at the time we promise it
  • · Appropriateness - we gear all our services to your individual needs and expectations; we do not expect you to have to fit into a standard package. We therefore assess your needs very carefully and devise care which will be appropriate
  • · Upholding your Rights and Dignity - we are here to serve you so we have systems in place to ensure that, however dependent you may be on our services, you will always remain in charge and your rights will be fully protected
  • · Promotion of Independence - our aim is to provide care which enables you to retain the maximum amount of independence in your life

Because we always aim to work with you as an individual the potential range of services we offer is extensive. In particular we can offer:

  • · Assistance with personal care and hygiene · Assistance with dressing and preparing for bed · Preparation of meals
  • · Domestic support around the home (see Domestic Services)
  • · Assistance with medication and monitoring self-administration
  • · Night sitting
  • · 24 hour care
  • · Supported living-in service
  • · Local help such as shopping, post office visits, etc · Accompaniment on outings or visits to Day Care centres, Training centres or other socialisation activities
  • · Assistance with management of finances and maintaining records
  • · Helping you to liaise with other agencies (e.g. social services, benefits, utilities, etc)

The care services we offer can be either one-off to cover a particular need at a particular time, or it can be ongoing in nature.

We can agree a contract with you as an individual, either if you are paying for care yourself or if you receive money to purchase your own care. Alternatively we undertake contracts for Social Care & Health or other agencies. We can provide care in a person's own home, in sheltered accommodation, residential homes or hospitals.

Your assurance and peace of mind is guaranteed...

  • · All our staff are fully checked and vetted as part of the recruitment procedures.
  • · They all undergo a thorough training even if they come to us with experience in other agencies, and they are regularly supervised by senior managers
  • · We consistently monitor our services checking on satisfaction with every service user and, if appropriate, their relatives
  • · We undertake a thorough risk assessment before commencing a service and at regular intervals thereafter to ensure we are keeping up with any changing circumstances
  • · You always have a point of phone contact with a senior manager if you are unhappy or unsure about anything
  • · If anything does go wrong, or is not to your satisfaction, we have a clear complaints procedure to sort things out