Who are we?
Care People Ltd is a private and independent company specialising in supporting people in their own homes and in supported accommodation.
The company was formed in 2002 by Monique Gurling who brought many years of experience in managing care and working in health and social care services with older people.
She had a passion to develop a service based on choice, excellence, good value and the promotion of independence and quality of life.
Care People Ltd has grown from very small beginnings to become a well respected and innovative provider of services throughout Birmingham and surrounding areas.
At present our main office is based in Sparkhill, Birmingham and a branch in Oldbury, West Midlands . We have also formed a separate company – CPA Training – establishing CPA College in Oldbury, West Midlands , to be launched in 2009. Go to www.cpacollege.co.uk to find out more about CPA College and the training opportunities you can access there.
Your assurance of quality and high standards
Care People Ltd places a strong emphasis on the quality of the services we offer. We operate our own internal quality assurance systems in relation to all aspects of our delivery but you also have the assurance that we are monitored by a range of external agencies:
• we are a member of the United Kingdom Home Care Association which operates a national Code of Practice for home care providers and has an appeals procedure
• we are registered with the Care Quality Commission (CQC) and subject to regular comprehensive inspections of all aspects of our service. Our rating is 2 Star , GOOD.
• we are an approved agency of Birmingham City Council Adult And Communities and are required to meet their standards for service providers
The security of our service users is assured through our monitoring service, our careful risk assessment procedures, and the training and vetting processes we follow in relation to all staff. We maintain a complaints procedure which service users can use in the knowledge that their concerns will be heard and acted upon. We also have supervision and training programmes for all our staff to ensure the highest quality of service.
Our services include:
• Assistance with personal care and hygiene
• Assistance with dressing and preparation for bed
• Preparing meals
• Domestic support, such as cleaning, tidying, etc
• Monitoring and assisting with medication
• Night sitting
• 24 hour care
• Shopping, Post Office, pension & pharmacy collections
• Accompaniment on outings
• Liaison with outside agencies
• Supported living-in service
• Escorting to college, training centres and socialisation
• Provision of relief staff for organisations, institutions, agencies and individuals
• Assisting individuals to manage their own funding and finances
• Helping people to maintain records
